Returns Information Related Section:
Terms & Conditions
 

Returns
Due to a very competitive pricing structure that we provide to our customers, we only accept return of faulty goods. Therefore customers are required to borne the responsibility to acquire, understand and adopt as much information about the product(s) such as compatibility, features and other relevant details prior to the purchase or order.
Please refer to our policy below and do not hesitate to contact us.
Conditions of Returning Faulty Goods
Goods that are faulty can be exchanged within 7 days.
Transport charges may be applicable by customer both ways of returned items.
We will not accept or replace any damaged goods caused by misuse or improper handling.
All products, unless noted otherwise, are sold with the full warranty of the manufacturer.
The warranty period and service varies from manufacturer to manufacturer.
For more information regarding the manufacturers warranty please read the documentation that arrives with the product or prior to making the order/purchase please ask us about the products, manufacturers, warranty.
On items not manufactured by Gardner Enthusiast Limited. Customers may be required to contact the manufacturers technical support department directly, to acquire authorisation to return any faulty products.

Procedure for Returning Faulty Goods
1. All faulty goods to be returned will require a Return Authorisation (RA) Number before they can be returned.
2. To obtain a Return Authorisation Number, please contact us.
3. The Return Authorisation number should be clearly written on a label placed on the outside of the shipping carton - do not write directly on the carton.
4. If the Return Authorisation number cannot be identified, the product will be returned to you immediately at your expense.
5. Gardner Enthusiast Limited recommends that products returned by post should be sent by registered or certified mail.
6. Transport charges may be payable by customer both ways of returned items.
7. Gardner Enthusiast Limited accepts no responsibilities for loss or damage occurring in transit on return to Gardner Enthusiast Limited.
8. Gardner Enthusiast Limited has a facility in place with a national courier company which can assist with the return of goods. (Contact us for further information if and when required)
9. Returns may take approximately 1-2 weeks or more to process from the date of receipt of goods by Gardner Enthusiast Limited (exceptions to this may occur from time to time).

DEAD ON ARRIVAL (DOA)
Dead on Arrival is a term used to describe products, which are damaged or faulty at the time of receipt by the customer.
Should you receive any product which is dead on arrival you must notify Gardner Enthusiast Limited immediately, either by email or by phone on +44 (0)1865 400 855 or +44 (0)779 303 2225 within 1 day advising the date of purchase, invoice number and the serial number of the product.
If a product returned as "dead on arrival" is found not to be faulty, you will be charged a no-fault fee of £15.

COMPLAINT
In the event of damage, incompleteness, error or any other visible defect or non-conformity, the customer is obliged to refuse the goods or only to accept them subject to written reserve. Every complaint in relation to the goods which are delivered must be submitted to us by registered letter within five days after receipt, making reference to the invoice number or, if there is no such number, to the delivery note. After the expiry of this period the complaint will no longer be taken into account. Any return of goods will only take place after prior written confirmation by Gardner Enthusiast Limited. More specifically; we will assign a returns number (RA) to the customer. When the goods are returned, this returns number must be clearly indicated on the packaging. Only goods which are in good condition and in their original packaging can be returned. Every complaint relating to our invoices must be submitted to us by registered letter within ten days after their receipt. Failing this they will be deemed to have been accepted without any reserve whatsoever. A complaint cannot under any circumstances justify suspension of payment.